All orders ship via a traceable courier service and tracking numbers are provided. Orders over $25 to the US and Canadian provinces ship free; Canadian territories are subject to a $25 shipping fee. International order shipping rates begin at $25.
For orders delivering within the USA, we use Amazon Logistics; our products are scattered across dozens of Amazon fulfillment centers all over the country. This reduces the time it takes for orders to be delivered (typically within 3-5 business days), and also reduces the environmental impact of making door-to-door deliveries. It also means that your order may arrive in an Amazon box from time to time.
Most Canadian orders ship from a warehouse located in Toronto, Ontario. However, depending on product availability, some items may ship from the US. Canadian orders may also arrive in multiple shipments and in Amazon boxes.
Orders to the United Kingdom have a flat shipping rate of $25.
For international orders, we ship from a warehouse and logistics facility located in the US. Naturally, it costs quite a bit more to ship to Canada than it does to ship within the USA, and more to ship to Europe than it does to ship to Canada. We're working on reducing our costs to ship internationally, but for now they are legitimately quite high. International shipping starts at $25.
A note about customs. We do not pre-pay duties on any order. If duties are applicable for any international shipment (they are not always) then they will be due upon receipt.
We will accept returns of unopened product within 30 days of delivery. We will refund the purchase price, less shipping costs and a 15% restocking fee upon receiving the return in Brand New condition. If you would like to request a return, exchange, or refund, please email us at firstname.lastname@example.org.